FAQ

1. What is your return policy?

We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. Please note that the item must be in its original condition with all tags and packaging intact.

2. How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes 3-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.

3. Do you offer free shipping?

Yes, we offer complimentary shipping worldwide on all orders. Whether you're in bustling New York City or tucked away in a cozy corner of the globe, we'll deliver your purchase right to your doorstep at no extra cost to you. So go ahead, shop to your heart's content, and let us take care of the shipping logistics.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard and American Express.

6. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery.

7. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for large orders. Please contact our customer support team for more information.

8. How do I contact customer support?

You can reach our customer support team by emailing infokickstartactive@gmail.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

9. Do you have a size guide?

Yes, we provide a size guide for our sneakers and clothing. You can find the size guide on the product page or contact our customer support team for assistance in choosing the right size.

10. Which courier / shipping company do you use?

We are partnered with DHL and FedEx. 

Please feel free to email our support team or refer to the contact page, on our website, should you have any further questions.